Shipping policy
Thank you for shopping with CRYSTAL JADE MARIA KNIGHT. Specializing in a wide range of consumer electronic products, our brand adheres to strict order fulfillment and cross-border logistics standards. We dedicate ourselves to precise order handling, professional anti-collision and shockproof packaging for all electronic devices, ensuring every product is delivered intact, fully functional and within a reasonable delivery schedule for global customers.
1. Order Processing Time
Every confirmed customer order will go through internal inspection, functional testing and secure packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak sales periods and promotional activities, increased order volumes may lead to extended processing periods. We will promptly notify all customers via email if substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Logistics fees for all consumer electronic orders will be automatically calculated and clearly presented on the checkout page prior to payment completion, ensuring full transparency of all shipping-related costs.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery timelines are non-binding estimates. Actual parcel arrival may vary due to courier service hold-ups, customs clearance auditing, adverse weather conditions, cross-border logistical limitations and national holiday arrangements across different regions.
3. Shipment Confirmation and Order Tracking
Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email containing complete tracking credentials and parcel monitoring links.
Real-time tracking data and logistics status updates will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Address Liability Disclaimer
Customers are required to thoroughly verify and confirm the accuracy and completeness of their recipient shipping information during the checkout process to avoid delivery failures and return incidents.
CRYSTAL JADE MARIA KNIGHT accepts no responsibility for misdelivered, undeliverable or returned parcels resulting from inaccurate or incomplete address details provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees that are solely borne by the purchaser.
5. Lost and Damaged Parcel Handling Rules
If your parcel is lost during cross-border transit, please contact our customer support team within 7 days of your expected delivery date to initiate an official logistics investigation and case review.
If your electronic products arrive with physical damage, functional defects or compromised protective packaging upon receipt, please reach out to our support team within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification, and our team will resolve the issue efficiently.
6. Product Usage Guidelines & International Customs Terms
All consumer electronic devices come with official professional usage and maintenance instructions. CRYSTAL JADE MARIA KNIGHT shall not be held liable for product malfunctions, damage or performance failures caused by improper operation, unauthorized disassembly, incorrect maintenance or personal misuse of electronic products.
International shipments of electronic goods may be subject to import duties, customs taxes and clearance fees stipulated by destination country authorities. All additional customs charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact our official support team via the details below:
Trade Name: CRYSTAL JADE MARIA KNIGHT
Phone number: +61 7 4021 7737
Email: info@novaemporia.shop
Physical address: 40 Edward Street, Alexandra Headland, QLD 4572, Australia